Shipping policy

Delivery and Shipping Policy

1. Furniture-Specific Packaging, Order Preparation, and Production Process At Eva Office Furniture Industry and Trade Ltd. Co., ensuring that the products you order are manufactured to the highest quality standards is just as important to us as ensuring they reach you in perfect condition.

Considering the long international logistics processes, we take measures to ensure our products are not damaged during transit. A multi-layered and extra-reinforced high-security packaging system specifically designed for furniture. We implement this. We protect your products with thick protective panels, corner protectors, and impact-resistant packaging materials.

  • The average time it takes for our products to go through the production, special packaging stages, and be prepared for shipment is... 10 to 15 days It continues.

  • For project-based work requiring custom production, this timeframe may be communicated to you separately at the time of order confirmation.

  • Order preparation and shipping are not carried out on weekends and official holidays of the Republic of Turkey.

2. International Shipping and Delivery Times Our products, packaged with extra security, leave our facilities in Türkiye (Istanbul) and are then delivered to many locations around the world via our international logistics partners.

  • Once your orders are handed over to the courier, the international shipping and delivery time to your address will also vary. 10 to 15 days It continues.

  • The total delivery time, including preparation and shipping, can take an average of 20-30 days.

  • Our company cannot be held responsible for operational delays caused by shipping companies or delays due to force majeure events (adverse weather conditions, customs congestion, etc.).

3. Customs, Taxes and Import Duties (Important) For all international shipments, additional taxes and import duties may apply according to the customs regulations of the destination country.

  • Our product prices and shipping costs may vary in the target country. Customs duties, VAT, and local import charges are not included.

  • All of these costs are determined by the competent authorities in the country of destination and It is entirely the buyer's responsibility.

  • Our company does not offer order cancellations or refunds under any circumstances for shipments that are held at customs, undergoing the return process, or are destroyed due to the recipient's refusal to pay customs duties.

4. Shipping Fees Shipping costs are automatically calculated on the payment page (Checkout) based on the total volume (volume/weight) of the items in your order and the country of your delivery address. You can clearly see the total shipping cost before confirming your order.

5. Order Tracking Once your order has been shipped, you will receive a shipping confirmation email. You can track the real-time status of your package using the tracking number and the shipping company's website link included in this email. It may take 24-48 hours for the tracking information to appear in the shipping company's system.

6. Checking for Damage and Missing Parts During Delivery According to our International Return Policy, we do not accept returns of physical products. Although we use very secure packaging, we are covered against rare shipping accidents.

  • If you notice any visible significant damage to the outside of the package (tears, crushing, wetting) upon delivery, you must inform the courier immediately. "Damage Assessment Report" Hold on.

  • If you discover any missing or damaged parts after opening the package, within the scope of the delivery date... Within 14 days Please take clear photos of the product, the damaged area, and the packaging and contact us.

  • After the necessary inspections are carried out, missing or damaged parts free of charge It will be reproduced and shipped to your address. (For details please see below) Our Return and Refund Policy (Please examine it.)

7. Communication For any questions regarding shipping, delivery processes, or product packaging, you can contact our support team through the following channels:

  • Company Name: Eva Office Furniture Industry and Trade Ltd. Co.

  • Address: Y.Dudullu Mh. Necip Fazıl Bulvarı 18/C Ümraniye / Istanbul / Türkiye

  • Export Department (Tel & WhatsApp): +90 507 213 91 67

  • Store (Phone & WhatsApp): +90 216 479 90 90 | +90 532 522 13 12

  • E-mail: istanbul@istanbulofismobilya.com.tr

  • Websites: istanbulofismobilya.com.tr | istanbulofficefurniture.com | officefurnitureistanbul.com | istanbulburomobel.de | istanbulmobilierdebureau.fr | istanbulofficefurniture.co.uk | istanbulkantoormeubilair.nl | istanbulburomobel.ch